Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will take a fee of $10 for every return, this is for the administration.

Please note that customers are responsible for shipping costs of returned items.

To start a return, you can contact us at info@atoyouart.com. If your return is accepted, We will   provide you with information on how to return the package, as well as for instructions on how     and where bto send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@atoyouart.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective,   damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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